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Text File | 1999-01-07 | 14.8 KB | 344 lines

LittleBrother Troubleshooting =========================================================== LittleBrother reports failure to start driver. ----------------------------------------------------------- This occurs when the driver was not able to correctly link to the network driver. First of all, be sure to restart your system after installing LittleBrother. If you continue to have this problem, please follow the instructions below to allow us to look into the problem. 1) Open the system event viewer. 2) Select menu item "Log\System". 3) Select menu item "Log\Save As" to save the event log into a file. 4) Specify a unique file name for the event log file. 5) Email the saved event log file to Kansmen. Why can't I see any traffic? ----------------------------------------------------------- There can be several reasons. 1. There really is no Internet traffic. You should try to include all local network traffic (see below for detail instructions). 2. Misconfigured IP address. You should bring up the IP Configuration Dialog to ensure you have the correct IP address and subnet mask. 3. Uncertified proxy server. You may be using an uncertified proxy server. Contacts Kansmen Corporation for the updated list of certified proxy servers. 4. Switching-Hub. You may be using switching-hubs in your network. In this case, you may have to talk to your network manager to ask him/her to reconfigure your switching-hub to allow other users' computer traffic to pass by. See below for more information. 5. LittleBrother sometimes binds itself to another network adapter specified in your Network Properties window. Here is what you can do to fix this: - RIGHT mouse click on "My Computer", select Properties. - Click on tab "Device Manager." - (likely*) One of the devices will be visible as malfunctioning, with small red explamation mark on top of it. - Remove this extra driver which has no associated device. - Reboot the computer. * If the malfunctioning driver is not visible, open the "Network Adapters" item in the devices tree and check for duplicate drivers; only one driver should be listed, if your computer has one network card. To include all other local network traffic: Press the Configure button to bring up the Configuration dialog. Uncheck the "Exclude Intranet" checkbox. What are the requirements for LittleBrother to work on a Switching Hub network? ----------------------------------------------------------- - Many makers of switching hubs anticipated the need for monitoring and provided VLAN port which shows all available traffic. - Alternatively, some switching hubs can be configured to disable switching on any given port and turn it into a VLAN port. - If the hardware provides no monitoring aids, all Internet traffic can still be monitored by tapping into a connection between Internet router and the hub. On 10Base2 networks, this takes a T-connector. On 10BaseT networks, one will need an inexpensive 3-port hub. Why can I only see my own computer traffic, not others? ----------------------------------------------------------- If you have left LB running for a while (a few days) and still only see your own computer traffic, you are very likely running in a switching-hub environment. In this case, you have to talk to your network manager to ask him/her to reconfigure your switching-hub to allow other computer traffic to pass by. Why can't I see a particular user? ----------------------------------------------------------- First, you have to let LB run for enough time to detect most of the users in your network. LB will only display all the detected users. LB can only detect those logged-in users that are using the network or Internet in the same network segment during the discovery period. For those users that are not logged in to use the network/Internet, LB will not be able to know of such a user's existence. Second, if the user is not in the same segment as yours, and LB is not configured to monitor traffic from that segment, and the other users' traffic from that segment does not run through your machine, LittleBrother will not see such a user. Third, you may not be able to see all the users because of a license restriction; see below. Note: a network segment is a physical boundary that separates network users into physical groups. Why can I only see my own computer traffic, and not others? ----------------------------------------------------------- If you have left LB running for a while (a few days) and still only see your own computer traffic, you are very likely running in a switching-hub environment. In this case, you have to talk to your network manager to ask him/her to reconfigure your switching-hub to allow other computer traffic to pass by. Why can't I see the full user name? ----------------------------------------------------------- LittleBrother will try to identify users and machines in a format which is as easy to understand as possible. However, in some cases LittleBrother will be unable to determine the full user name or machine name, and will use the Internet Address (IP) and/or Machine Address (MAC) instead. If you are running a NetWare network we recommend that you use the Novell NetWare Client 32 on the machine that is running LittleBrother. This will allow LittleBrother to query login information that is not supported by the Microsoft NetWare Client. On Microsoft networks, LittleBrother will search for the User and Machine names using NetBIOS and the Domain Name System (DNS). If LittleBrother cannot find the Machine name, it will report its address instead. No blocking notification message sent to the user's workstation. ----------------------------------------------------------- I can only receive the blocking message on some computers when I try to access the restricted site. Why is that? Depending on the OS environment of the computer, some computers will always receive the message, some need to run an additional utility from the OS. If the computer is running Windows NT 3.51/4.0 (both workstation and server), it should always receive the message. If the computer is running Windows 95/3.1x. Case 1. Without the Novell NetWare Client - You have to run winpopup to receive the message. Case 2. With the Novell NetWare Client - Make sure to select the option in the NetWare Client configuration screen to allow the broadcast message and run nwpopup. We recommend to put the winpopup or nwpopup into the startup group. Winpopup is a Microsoft utility that comes with every Windows 95/3.1x. Nwpopup is a utility that comes with the Novell NetWare Client for Windows. I get more than one copy of the blocking message. ----------------------------------------------------------- LittleBrother uses the Windows NT messenger service to send blocking messages. If you have more than one network protocol stack installed (e.g. IP and IPX), this service will automatically send a copy of the message with each protocol to make sure the recipient gets it. Why isn't LittleBrother blocking? ----------------------------------------------------------- You may have an evaluation copy of the LittleBrother, or you only purchased the regular version of LittleBrother. Blocking is only available for LittleBrother Pro. You can call or email us to upgrade to LittleBrother Pro. When I connect to a Web site, LittleBrother shows a connection to a local machine or company gateway instead. ----------------------------------------------------------- Check to see if you have a proxy server set up. LittleBrother detects the actual destination of the network traffic. When you use a proxy server, you are actually sending your request directly to the proxy server, and the proxy server gets any information it needs from the Web site. We have a lot of users using Internet. Why does LittleBrother always show only a limited number(10/25/50 etc.) of users? ----------------------------------------------------------- You may have more users in your network than specified on your license. LittleBrother will only sum up to the number of licensed users. To fix this problem, you can upgrade your license. You can also use the Node Filter option to filter out users you don't want to see. Why does LittleBrother only show a few users in the network and I have enough licenses for all my users? ----------------------------------------------------------- On the main view of LittleBrother, by default it is configured to show only active Internet users for the past hour. For other users that are not using the Internet but may be using the Intranet (LAN), LittleBrother will not show them by default. To see all active users in the network, you can reconfigure the main view option. 1) Click on the "Configure" button on the main view. 2) Uncheck the "Exclude Intranet" option. LittleBrother shows that I went to playboy.com for 10 minutes but I swear I only went there for a minute. Why is that? ----------------------------------------------------------- LittleBrother only estimates the time usage; it does not actually measure how long the connection took. The reason is that the user can always spend more time reading the material than it actually takes to transmit them. LittleBrother can only try its best to do an educated estimate. LittleBrother reports that I went to 10 different sites and stayed there 10 minutes each in the last hour. The math does not add up. According to LittleBrother, there is 100 minutes in an hour. Why is that? ----------------------------------------------------------- See the answer from the last question. Some sites that I see are not categorized. How do I add them in? ----------------------------------------------------------- LittleBrother includes a site database that is constantly updated by full time employees. However, you may still see that some sites are not categorized. To do this, simply double-click on the site in the report (or IP address, which you can rename too), and give it a category rating. What are the requirements for LittleBrother to work on a Switching Hub network? ----------------------------------------------------------- - Many makers of switching hubs anticipated the need for monitoring and provided VLAN port which shows all available traffic. - Alternatively, some switching hubs can be configured to disable switching on any given port and turn it into a VLAN port. - If the hardware provides no monitoring aids, all Internet traffic can still be monitored by tapping into a connection between Internet router and the hub. On 10Base2 networks, this takes a T-connector. On 10BaseT networks, one will need an inexpensive 3-port hub. LittleBrother is not showing the sites users are going to in the main user view/report. ----------------------------------------------------------- LB comes configured in a way that speeds up reporting capabilities by not showing the top site for each user in the main user view. However, you can change this by simply clicking on the "Configure" button at the bottom of the main report, and then checking the "Show Main Destination" box. This will show the site a user was at, or which site the user stayed the longest, in the main user screen. This is also configurable when you go to do a Top Talker or Top Sites report. When I return in the morning, I don't see any users in the main report. Why? ----------------------------------------------------------- First of all, be sure that LittleBrother has been running for at least a few minutes in order for it to detect users on your network. Sometimes, you may notice that users "drop off" after LB has been running for a while. In reality, the main report shows the last hour's worth of information. So, if no one's been using the Internet in the past hour, you aren't going to see any information. When I run a User Detail or Site Detail report, not all the information is there. ----------------------------------------------------------- These reports run off of the last report generated, or if no report is available, it will run off of the main view. Some users on my network are being displayed as sites. Why is this? ----------------------------------------------------------- If LittleBrother detects your computer connecting to other computers, even though they are on your network, it will register them as remote sites. If this is occurring, you may need to configure LB to recognize different subnets within your network. This can be done by going to the Tools->Network->Advanced dialog. What are the approved TokenRing cards for LittleBrother? ----------------------------------------------------------- LittleBrother has been verified to work with the following adapters/configurations: Madge Smart 16/4 ISA PnP Ringnode For Windows 95, you have to set the adapter for promiscuous mode. See topic Promiscuous mode on Madge Token Ring adapters. IBM Dual Auto LAN Streamer PCI(Windows NT 4.0) Micro Channel (Windows NT4) Proteon 1690 (Windows95) IBM reports that promiscuous mode is supported on its PCI cards, but not on their ISA cards. What is the extra dot for at the end of a user/site name? ----------------------------------------------------------- If you change a user's or site's name, it will have a "." at the end, to signify that it has been changed. Why the total time spent does not agree in different reports? ----------------------------------------------------------- It is because users can access many different Internet sites at the same time. For example, John can do 5 different things in the Internet at the same time. He brings up 5 copies of the Web browser to do the following: 1) Downdload the latest Web browser from www.Netscape.com 2) Downdload the latest Windows 95 patch from www.Microsoft.com 3) Downdload the latest stock quotes from www.StockQuote.com 4) Chat with a friend in UK (www.TheCompany.com.uk) 5) Check the latest news from www.CNN.com And John spends 60 minutes on each single task. The top talker report will show John spent a total of 60 minutes. The user detail report will show John spent a combined total of 300 minutes (5 sites and each site John spent 60 minutes). Both are correct. John really only spent his 60 minutes doing all these tasks, and it shows in the top talker report. However, if you look at the user detail report, he also did spend 60 minutes on each single site. But in here, you cannot conclude that John spent a total of 300 minutes by adding time spent from each site. Remember, John can multitask.